Choosing legal help in Australian Capital Territory

Explain ACT and interstate connections early

If your enquiry also concerns NSW or another jurisdiction, mention that when requesting an appointment. Ask whether the office can advise on all relevant parts or whether separate assistance may be needed. Obtain a clear description of the client, the task and the proposed practitioner before comparing prices.

Understand the Legal Aid ACT helpline’s role

Legal Aid ACT’s contact page describes its helpline as a route to legal information or an appointment. It states that the helpline itself cannot give legal advice over the phone. Use that distinction to ask for the appropriate next step rather than assuming the first call will resolve the legal question.

Official reference: Legal Aid ACTcontact and office information