Put the immediate need first

Tell the office whether the enquiry concerns an upcoming appearance, advice about a document, an investigation or a later stage of a matter. You do not need to publish the facts in a directory search. Use the firm's verified intake channel and ask what information it needs before discussing the detail.

Mention any known date immediately, including the court and location if applicable. Do not interpret a delayed appointment as permission to wait. If the office cannot assist promptly, ask about another appropriate source of help. This guide cannot advise how to respond to police, enter a plea or conduct a case.

Ask about relevant work and who would appear

Ask whether the lawyer regularly handles the type of matter and court involved. Find out who would attend a consultation and who would appear if representation is agreed. If another practitioner or barrister may be involved, ask how that would be arranged and charged.

Be cautious about selecting someone on promised outcomes. An informed explanation depends on the actual material and circumstances. Ask how advice will be provided, what records need review and how you will be kept informed as the matter progresses.

Define the stage covered by the fee

Ask whether the quoted work covers advice only, a particular appearance, preparation for a hearing or a broader engagement. Clarify what happens if the matter is adjourned or requires another stage. You need to understand the proposed service before comparing different amounts.

If affordability is a concern, contact legal aid or another suitable assistance service early. Legal Aid NSW's court guide explains assistance pathways in its NSW context. Do not assume that a duty-lawyer service is available for every person, court or matter; confirm locally.

Reference: Legal Aid NSW: going to court for a criminal charge (NSW)

Organise the information for the first meeting

Keep copies of documents you have received and list their dates. Ask what the office wants to see and how to deliver it securely. Write down practical questions about attendance, communication and the next stage, leaving substantive decisions for individual advice.

Finish by confirming whether the provider has accepted the work and what remains your responsibility. An unanswered enquiry or directory contact does not confirm representation. Keep the office's verified details available so you can clarify arrangements directly.