Confirm what kind of appointment you are arranging

Ask whether the meeting is an initial intake conversation or an advice consultation, who will attend and what preparation is included. Check the time, time zone, location or video platform, duration and price. If the office needs identifying information for a conflict check, follow its process before sending a detailed account.

Mention any court date, response date or other time-sensitive issue when you enquire. An available appointment several weeks away does not establish that waiting is appropriate. Ask for an earlier pathway if you need prompt assistance; a booking request itself does not protect your position.

Prepare a one-page outline

Use four headings: why I am seeking help; important events and dates; documents available; questions for the meeting. Separate facts recorded in documents from things you recall or need to confirm. Include uncertainty honestly. A short outline helps you explain your starting point without trying to write a legal submission.

Put the question that matters most first. For example: ‘What do you need to review before advising me about this agreement?’ is more focused than ‘Can you tell me everything about employment law?’ Leave room to record the explanation and anything the lawyer needs to examine later.

Reference: Victorian legal regulator: before and at your first appointment

Organise records without oversharing

List relevant documents you already lawfully hold and ask which ones to bring. Keep dates and versions clear. Do not assume a lengthy archive can be reviewed in a short consultation. Ask how to send documents securely and keep originals where appropriate rather than sending irreplaceable papers without instructions.

Explain any interpreter, accessibility, support-person or safe-contact needs ahead of time. For a remote appointment, arrange privacy and keep the verified office number available in case the call drops. Do not put case details into this directory's search box or a public comparison worksheet.

Finish with a clear handover

Ask the lawyer to explain what has been covered, what needs further work and whether any written summary is included. Record each agreed action, the person responsible and the timing discussed. Check whether further work has been accepted and how it will be charged.

If you leave unsure about a term or responsibility, seek clarification from the provider. Your own notes are useful, but do not assume they are the lawyer's approved advice. Keep the engagement documents and confirmed contact details together so that the next conversation begins with the same understanding.