Be clear about whose interests need advice

State whether the enquiry is for you personally or on behalf of a business. Ask whether the lawyer accepts that type of client and what it needs for a conflict check. If you are a manager asking about your own position, make that distinction explicit rather than letting the office assume you are instructing it for the employer.

Describe the document or event in ordinary terms. Ask about experience with the issue, relevant industry and current stage. A lawyer who routinely drafts employment agreements may offer different services from someone handling workplace proceedings. Confirm fit before booking a detailed review.

Put dates and documents into a usable order

Prepare a short timeline and list relevant records you lawfully hold. Keep the version of an agreement or letter clear, along with when it was received. Do not copy workplace material you are not entitled to obtain. Ask the lawyer what information is necessary and how to provide it securely.

Tell the office about urgency at first contact. The Fair Work Commission warns that some applications have strict deadlines and that a Workplace Advice Service request is separate from an application. This page does not calculate a deadline or assess whether a particular process applies to you.

Reference: Fair Work Commission: Workplace Advice Service and eligibility

Compare the proposed output

Ask whether the fee buys a verbal explanation, written comments on a document, help preparing a response or representation at a later stage. Check how much reading is included and whether further correspondence would be separate work. For business instructions, identify who can approve the work and receive the advice.

If you belong to a union or employer organisation, ask about available assistance before assuming you need a separate paid service. The Commission's Workplace Advice Service has its own eligibility criteria and capacity limits. Whichever route you choose, confirm who has agreed to do what and how you will hear from them.