Confirm the video or telephone consultation format

A law firm page may show telephone or video consultation options, but only the firm can confirm the arrangement for your meeting. Ask which platform or number will be used, how the invitation arrives and whom to contact if it does not arrive. Do not infer that an unrecognised link is genuine just because you are expecting an appointment.

Prepare a private space and test your device

Choose somewhere you can hear clearly and speak without unnecessary interruptions. Consider whether other people can see your screen or hear the conversation. Test ordinary device settings before the meeting and have the office's verified contact details available. Tell the law firm beforehand if access, language or technology needs may affect the format.

Organise documents for a remote legal meeting

Have your short question list and the documents requested by the office accessible. Label versions clearly so that you and the adviser can identify the same document. Share material only through the process the law firm has agreed with you. This website does not host calls, accept case documents or check the security of a law firm's communication platform.

Confirm call-failure arrangements and follow-up

If the connection fails, follow the fallback arrangement you confirmed with the office. Near the end, ask about outstanding questions and the next contact. Do not record a consultation without first discussing consent and any applicable requirements with the lawyer. A remote conversation needs the same clarity about scope, costs and future instructions as an in-person meeting.